Privacy Policy

Zeekr Castle Hill is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Zeekr Castle Hill manages personal information. It is structured as follows:

1. Personal information Zeekr Castle Hill collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Zeekr Castle Hill and complaints
10. Changes to Privacy Policy

1. Personal information Zeekr Castle Hill collects

The main types of personal information Zeekr Castle Hill collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Zeekr Castle Hill such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Zeekr Castle Hill's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Zeekr Castle Hill's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Zeekr Castle Hill's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Zeekr Castle Hill.

Zeekr Castle Hill collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Zeekr Castle Hill keeps of telephone calls, or emails received, or messages sent to Zeekr Castle Hill or posted on Zeekr Castle Hill's pages on social media);
• Zeekr Castle Hill's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Zeekr Castle Hill collects personal information in connection with running its business directly from the individual concerned. On occasion Zeekr Castle Hill may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Zeekr Castle Hill stores personal information in electronic and paper form.

Zeekr Castle Hill uses and discloses personal information as follows:

• to source vehicles and sell them to Zeekr Castle Hill's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Zeekr Castle Hill's customers and prospective customers;
• to obtain products, services or information from Zeekr Castle Hill's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Zeekr Castle Hill knows about them);
• to operate and manage Zeekr Castle Hill's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Zeekr Castle Hill. For example, Zeekr Castle Hill may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organisation of events and for the purpose of obtaining advice and managing its affairs. Zeekr Castle Hill also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Zeekr Castle Hill uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Zeekr Castle Hill uses in the operation of the computer program is browsing history on Zeekr Castle Hill's websites, name, contact information, and other information you may input into Zeekr Castle Hill's websites. The level of human oversight Zeekr Castle Hill provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Zeekr Castle Hill's staff.

4. Cookies

Zeekr Castle Hill uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Zeekr Castle Hill's web server. Zeekr Castle Hill may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Zeekr Castle Hill's platforms and those social media platforms. Zeekr Castle Hill's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Zeekr Castle Hill's website.

5. Links to other websites

Zeekr Castle Hill's website may contain links to third party websites. Zeekr Castle Hill does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Zeekr Castle Hill and do not wish to receive these communications from Zeekr Castle Hill in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Zeekr Castle Hill.

7. Overseas transfers

Zeekr Castle Hill's website/s are hosted in Australia. On occasion, a third party service provider Zeekr Castle Hill engages or that Zeekr Castle Hill is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Zeekr Castle Hill holds about them by contacting Zeekr Castle Hill during business hours on (02) 8849 0055 or via the contact page.

Zeekr Castle Hill may require an individual making a request to verify their identity before processing their request.

Zeekr Castle Hill will aim to respond to all requests promptly and within 30 days.

Zeekr Castle Hill may refuse a request where permitted or required by law. Zeekr Castle Hill will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Zeekr Castle Hill and complaints

If you have any queries, concerns or complaints about how Zeekr Castle Hill handles your personal information please contact Zeekr Castle Hill during business hours on (02) 8849 0055 or via the contact page. Zeekr Castle Hill may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Zeekr Castle Hill can understand the nature of your concern. In most cases, Zeekr Castle Hill will ask that you put your request in writing.

Zeekr Castle Hill takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Zeekr Castle Hill's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: (02) 8849 0055
• Mailing Address: Shop 226B, Level 1, 14 Castle St, Castle Hill, NSW, 2154

10. Changes to Privacy Policy

Zeekr Castle Hill may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.